Digital Banking Specialist

Marquette, MI

Full Time

Entry Level

We are a community bank that has been established since 1887. We believe in the core values of respect, ownership, community, strength and knowledge and are looking for someone who shares those same values.

Digital Banking Specialists are responsible for a variety of duties to support the digital banking functions of Range Bank, always providing excellent and consistent service to internal and external customers.

Position is located at our McClellan branch, with schedule to include hours between 8:30 a.m. and 5:00 p.m. Monday-Friday.

Primary Responsibilities

Responds to digital banking support requests from customers and employees, and provides appropriate solutions, or makes appropriate referrals/recommendations to other departments
Analyzes, troubleshoots, and resolves technical issues for customer-facing technology, such as: digital banking, mobile apps, bill pay, mobile & remote deposit capture, debit cards, etc.
Assists with setup, maintenance, and support relating to new and existing digital banking products
Participates in other projects and initiatives, as required, contributing to the continued improvement of overall company performance
Provides excellent customer service in a friendly and professional manner
Adheres to Range Bank policies and procedures
Upholds the highest level of confidentiality and cyber security awareness

Minimum Requirements

High school diploma
1-3 years experience in a related position
Advanced knowledge of Microsoft Office
Demonstrates strong attention to detail and problem solving skills
Excellent interpersonal/customer service skills
Strong familiarity with digital banking systems

Preferred Qualifications

Some college education or degree in a related field

Full Time Benefits include:

Paid time off (2 weeks to start)
Volunteer time off (1 day per year)
Paid holidays (9.5 days per year)
Health insurance through Blue Cross Blue Shield of Michigan
Telehealth with $0 copay
HSA plan options, including employer contribution
Vision
Dental
401(k) retirement plan with up to 6% match (after 1 year)
Short term disability insurances (paid 100% by company)
Long term disability insurance (paid 100% by company)
Life insurance (paid 100% by company)
Voluntary life insurance
Employee Assistance Program
Employee Stock Purchase Plan

This job description reflects management’s assignment of essential functions; and nothing in this herein restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

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